Refund policy

Return and Refund Policy

Last Updated: March 13, 2025

At GoodsHub247, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 30-day return policy under the following terms.

Return Policy Summary

✅ Returns accepted within 30 days of delivery.
✅ Customer pays return shipping unless the item is defective or incorrect.
✅ A 5% restocking fee applies to all returns except for defective or incorrect items.
❌ Final sale and discounted items cannot be returned.

How to Initiate a Return

To request a return, contact us at goodshub247@gmail.com within 30 days of receiving your order.

Once your return is approved, we will provide you with a return shipping address and detailed instructions.

Return Address:

GoodsHub247 Returns Department
718 East 2nd Street, Suite 1
Brooklyn, NY 11218
United States

🚨 Returns sent without prior approval will not be accepted.

Return Conditions

Items must be unused, in original packaging, and with all tags attached.
A valid receipt or proof of purchase is required.
Customers are responsible for return shipping costs, unless the item was defective or incorrect.
A 5% restocking fee applies to all returns except for defective or incorrect items.
Refunds are issued to the original payment method once the return is approved and processed.

📩 Need help? Contact us at goodshub247@gmail.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at goodshub247@gmail.com with:

A photo of the damaged or incorrect item.
Your order number.

✅ We will cover return shipping costs and offer a replacement or full refund.

Non-Returnable Items

We do not accept returns for:

❌ Perishable goods (food, flowers, plants).
❌ Custom or personalized products (e.g., special orders).
❌ Personal care items (e.g., beauty products).
❌ Hazardous materials (e.g., flammable liquids, gases).
❌ Final sale or gift cards.

If you’re unsure whether your item is eligible for return, contact us before purchasing at goodshub247@gmail.com.

Exchange Policy

To exchange an item, follow these steps:

Request a return for the original item.
Once approved, place a new order for the replacement.
After we receive the returned item, we will process your refund.

🚨 We do not process direct exchanges—a new order must be placed.

European Union – 14-Day Right to Cancel

If your order is shipped to the EU, you have 14 days to cancel your order for any reason, in accordance with EU Consumer Protection Law.

Customers must return items unused, with original tags and packaging.
Return shipping costs are the customer’s responsibility.
Original shipping fees will not be refunded.

📩 To cancel your order, contact us at goodshub247@gmail.com.

Refund Processing

Refunds are processed within 10 business days after receiving your return.
Your bank or credit card provider may take an additional 3-7 business days to post the refund.
Original shipping costs are non-refundable unless the item was defective or incorrect.

🔹 If 15 business days have passed and you have not received your refund, contact us at goodshub247@gmail.com.

Contact Information

If you have any questions, please reach out:

Email: goodshub247@gmail.com

Address: 718 East 2nd Street, Suite 1, Brooklyn, NY 11218, United States